Use Case
USER SCENARIOS: MOBILITY.
![](https://innovationlabs.berlin/wp-content/uploads/2019/05/challenge.png)
CHALLENGE
How to improve the user experience in public spaces through creative approaches and new technologies?
![](https://innovationlabs.berlin/wp-content/uploads/2019/05/context.png)
CONTEXT
Workshop about mobility at CUBE Tech Fair, Berlin.
![](https://innovationlabs.berlin/wp-content/uploads/2019/05/goal.png)
IMPACT
Developed solution ideas to improve the experience with public transport in three specific scenarios.
Short stop motion video created during a 60 minute workshop.
APPROACH
Designed immersive scenarios to improve the user experience with mobility in a playful way.
- Created 3 situational scenarios in public transport including user persona and challenge.
- Identified solutions for the set challenge using inspiration and interaction cards to stimulate creativity.
- Collected feedback about the created solution ideas using stop motion video clips.
KEY RESULTS
The collaborative setting and tools helped the participants to
- deeply immerse themselves into the given context, situation, and challenge.
- playfully developed stories about the scenario, the personas involved, and the new interactions created,
- define new user interactions in public spaces.
![](https://innovationlabs.berlin/wp-content/uploads/2019/02/workshop-bus-stop-after2.jpg)
Bus stop scenario with interaction cards.
![](https://innovationlabs.berlin/wp-content/uploads/2019/02/user-scenarios-mobility.jpg)
Scenario for metro station.